Account Deletion

Delete Your Zenea Account

You can delete your Zenea account from inside the app where account deletion controls are available. If you cannot access the app, you can request account and data deletion by contacting support@zenea.app.

When you contact us, include the email address or username connected to your Zenea account. We may ask for additional information to verify that you control the account before completing the request.

Request Data Deletion Without Deleting Your Account

You can delete certain Zenea data without deleting your account by using the Clear data controls inside the app where available. These controls may include shared data, chat data, Discovery data, moments, or all data covered by the in-app data deletion flow.

If you cannot access the app or want to request deletion of specific Zenea data without deleting your account, contact support@zenea.app and include the email address or username connected to your Zenea account. We may ask for additional information to verify that you control the account before completing the request.

What Deletion Covers

Account deletion is intended to remove or anonymize your Zenea account identity and the account data covered by the deletion flow, including profile data, private reflection content, Notes content, and other account data covered by that flow.

Data deletion without account deletion is intended to remove the specific categories of Zenea data covered by the selected in-app control or verified support request.

Where possible, deleted users are shown without personal identity, for example as a deleted or unavailable user.

What May Remain

Some information may remain for a limited time in backups, service logs, store billing records, subscription event records, fraud-prevention records, safety records, legal records, support records, or content history visible to other users when retention is necessary for legitimate safety, history, legal, billing, fraud-prevention, or technical reasons.

Historical shared moments, comments, reactions, chats, reports, or content that was visible to other users may remain in deleted-user, unavailable, read-only, or anonymized form according to Zenea's product rules and legal obligations.

Subscriptions

Deleting your Zenea account or uninstalling the app does not automatically cancel an App Store or Google Play subscription.

To stop future billing, manage or cancel your subscription through the Apple account or Google Play account where the subscription was purchased. Refunds, billing issues, and cancellation timing are handled under the rules of the relevant app store or payment provider.

Contact

For account deletion requests, privacy questions, safety concerns, or rights requests, contact support@zenea.app.