Terms of Use

Welcome to Zenea

These Terms of Use explain the rules for using Zenea. By using Zenea, creating an account, accessing the app or website, or using Zenea Premium, you agree to these terms. If you do not agree, do not use Zenea.

If you have questions about these Terms of Use, contact support@zenea.app.

1. What Zenea Is

Zenea is a personal well-being and social reflection app. It is designed to help you check in with yourself, reflect on your emotions, save private notes, use grounding and routine tools, play small focus, memory, and logic games, share selected moments, connect with others, chat with contacts, and notice patterns over time.

Zenea includes private reflection tools such as Thought Drift, My Grounding, My Direction, Clear Mind or Untangle a Thought, Inner Compass, morning routines, night routines, Night Routine entries, Notes, and Mind Games. It can also include social features such as shared moments, direct chat, anonymous Discovery posts, Discovery replies, Discovery chat, identity reveal choices, reactions, reports, blocking, notifications, and Zenea Premium.

2. Not Medical Advice

Zenea is not a medical, mental health, crisis, emergency, or professional care service. Zenea does not provide diagnosis, treatment, therapy, crisis support, or professional medical advice.

Mind Games are provided for focus, memory, logic, and personal well-being. They are not medical, cognitive, educational, or therapeutic assessments, and Zenea does not promise that using them will diagnose, treat, prevent, or improve any health condition or cognitive ability.

If you feel unsafe, are in crisis, may harm yourself or someone else, or need urgent help, contact local emergency services or a qualified professional immediately.

3. Eligibility and Your Account

Zenea is intended for users who are at least 13 years old, or the minimum age required to use online services in their country without appropriate guardian consent. If you are not old enough to use Zenea, you may not create an account or use the service.

You are responsible for keeping your account information secure and for all activity that happens through your account. You must provide accurate information and use Zenea in a respectful and lawful way.

You may not share your account with someone else, impersonate another person, create an account using false or misleading information, attempt to access another user's account, or attempt to bypass account, age, payment, security, or safety controls.

4. Your Content

You keep ownership of the content you create in Zenea, such as check-ins, Notes, shared moments, Discovery posts, replies, reactions, chat messages, comments, and uploaded images.

By using Zenea, you give us permission to process your content as needed to provide and protect the service. This includes saving it, syncing it to your account where available, displaying it to you, showing shared content to the people or areas you choose, sending notifications you allow, translating content when you request translation, verifying purchases, moderating content where needed, preserving safety records, debugging technical issues, and enforcing these Terms.

You are responsible for the content you create, send, publish, upload, or share, and you must have the rights needed to use that content in Zenea.

5. Private Notes, Encrypted Notes, and Local Data

Private reflection and note content is private by default. This includes Thought Drift, My Grounding notes, My Direction notes, Clear Mind or Untangle a Thought notes, Inner Compass notes, morning and night routine notes, Night Routine entries, and Notes.

Notes are encrypted on your device before they are saved locally or synced to your account. Some metadata, such as note type, color, tags, timestamps, and sync information, can remain unencrypted so the app can sort, filter, sync, and display notes correctly.

For email/password accounts, Zenea can store an encrypted backup of the Notes encryption key so encrypted Notes can be unlocked on another device after sign-in. If that key cannot be recovered, encrypted Notes may not be readable on a new device. Zenea is not responsible for loss of access caused by lost credentials, lost devices, unavailable recovery keys, unsupported recovery flows, or deleted local data.

Some app data can be cached locally on your device for reliability, performance, offline/transitional states, or migration from older local-only storage. Local device storage can be cleared by the device, operating system, app reinstall, app settings, or account deletion flows.

Mind Games progress, saved games, scores, best scores, streaks, difficulty choices, timers, settings, favorites, leaderboard settings, leaderboard entries, and similar gameplay results can be stored locally on your device or synced to your Zenea account. Leaderboard entries can be visible to connected friends when the relevant sharing setting is enabled. If local device storage is cleared, locally stored game progress or results can be lost.

Mind Games are not gambling, betting, lotteries, sweepstakes, or real-money games. They do not award money, cash-equivalent prizes, or transferable rewards.

6. Sharing, Discovery, and Chat

You are responsible for what you choose to share. Check-ins are private by default, but they become visible to others when you share them with contacts or publish them to Discovery.

Shared moments, comments, reactions, and messages can remain visible to the people who received them, subject to deletion, blocking, moderation, account controls, and the app's historical-content rules.

Discovery is designed to be anonymous by default, but anonymity is not a promise that content can never be connected to an account. Reports, safety reviews, backend records, legal requests, and abuse prevention can require Zenea to connect content to accounts. Discovery identity reveal happens only according to the app's reveal rules.

Direct chats are visible to the participants of the conversation. Unless a feature clearly says it is end-to-end encrypted, assume Zenea may need access to content for delivery, sync, safety, moderation, debugging, deletion flows, and legal compliance.

7. Community Standards: What Is Not Allowed on Zenea

Zenea is a space for reflection, emotional well-being, and respectful connection. These standards explain what is not allowed in the app and apply to profiles, check-ins, Discovery, comments, replies, messages, images, voice messages, shared moments, reports, and any other user activity.

Respect and personal safety: Zenea does not allow harassment, bullying, stalking, intimidation, threats, humiliation, blackmail, grooming, repeated unwanted contact, coordinated harassment, or attempts to pressure another person into doing something they do not want to do.

Hate, racism, and discrimination: Zenea does not allow racism, hate speech, slurs, dehumanizing language, hateful symbols, discriminatory abuse, or content that attacks, excludes, degrades, or promotes hatred against people based on race, skin color, ethnicity, nationality, religion, caste, sex, gender identity, sexual orientation, disability, medical condition, age, immigration status, veteran status, or any other protected or vulnerable status.

Sexual content, exploitation, and child safety: Zenea does not allow sexual harassment, sexual exploitation, grooming, sextortion, prostitution, human trafficking, sexual solicitation, non-consensual sexual content, intimate images shared without consent, pornographic content, or content that is primarily intended for sexual gratification. Any sexual, suggestive, exploitative, abusive, or endangering content involving minors is strictly prohibited.

Self-harm, suicide, and dangerous behavior: Zenea does not allow content that encourages, instructs, pressures, normalizes, or glorifies self-harm, suicide, eating disorder behavior, dangerous challenges, reckless behavior, or harm toward another person. Supportive conversation, recovery discussion, and help-seeking are allowed, but content that pushes someone toward unsafe behavior is not.

Violence, extremism, and criminal activity: Zenea does not allow credible threats of violence, graphic violence intended to shock or harm, praise or promotion of violent acts, weapon misuse, violent extremist content, criminal coordination, instructions for harming people, or content that promotes illegal activity.

Fraud, scams, and manipulation: Zenea does not allow scams, fraud, phishing, malware, spam, impersonation, fake accounts used to mislead others, manipulative behavior, or attempts to trick users into sharing money, account access, personal details, images, voice recordings, or other sensitive material.

Doxxing, impersonation, and misuse of media: Zenea does not allow doxxing, threats to expose someone, impersonation, or using another person's images, voice recordings, screenshots, conversations, location, contact details, or identity information to harass, exploit, shame, threaten, endanger, or mislead others.

Intellectual property and rights violations: Zenea does not allow content that infringes another person's copyright, trademark, publicity rights, privacy rights, or other legal rights.

Misuse of Zenea and safety features: Zenea does not allow abuse of reporting, blocking, chat, Discovery, profile, image, audio, account, or safety features. Users may not evade moderation, create accounts to bypass restrictions, access accounts or systems without permission, interfere with the service, scrape or bulk collect data, use Zenea to train, benchmark, or build competing datasets, models, services, or products without permission, or use Zenea to harm users, Zenea, or the public.

8. Moderation, Reports, and Enforcement

Zenea reviews reports submitted by users. Zenea can also review reported content, account activity, and related safety information when needed to protect users, Zenea, or the public; enforce these Terms; comply with law; prevent fraud; or respond to safety concerns.

When we believe these Terms or our Community Standards have been violated, Zenea can remove content, reject profile photos, limit features, hide content, block interactions, suspend or terminate accounts, preserve evidence, or report serious issues to appropriate authorities where required or appropriate.

Serious violations can result in immediate removal of content, feature limits, account blocking, suspension, or termination. Repeated violations will result in the account being blocked from using Zenea, regardless of subscription status.

Users can report people, posts, replies, messages, shared moments, comments, profile photos, or other content. Reports can include account information, content snapshots, timestamps, reasons, related identifiers, and review actions.

Blocking can stop future interactions and hide people from parts of the app. Some historical content can remain visible in a limited, read-only, unavailable, deleted-user, or anonymized form so each user can keep their own history and so Zenea can preserve safety records where needed.

9. Profile Photos and Images

Profile photos are intended for ordinary, non-explicit personal images. We allow normal selfies, face photos, clothed full-body photos, exercise photos, and non-explicit swimwear or similar everyday images.

We do not allow profile photos or uploaded images that contain nudity, explicit sexual content, sexual exploitation, sexual content involving minors, non-consensual sexual content, graphic violence, hateful symbols or abuse, impersonation, or content that violates another person's rights, safety, or privacy.

Direct chat images are resized and compressed before upload. Originals are not uploaded by Zenea. Chat images can remain available to other participants according to chat deletion and history rules.

10. Music and Audio

Some music or audio used in Zenea is sourced from Pixabay and used under the applicable Pixabay Content License or Pixabay terms. Pixabay content can be used for free and attribution is generally not required, but Pixabay's prohibited uses, license conditions, and third-party rights can still apply.

Zenea can update, replace, remove, or add music and audio over time. Zenea does not promise that any specific track, sound, audio feature, or third-party content will always remain available in the app.

11. Third-Party Services

Zenea relies on third-party providers to operate the service. These can include hosting, authentication, database, storage, translation, push notifications, app stores, payment processors, subscription verification, store notifications, Sentry for crash and error diagnostics, moderation, email, diagnostics, security, and similar providers.

Third-party providers, integrations, platform rules, app-store rules, operating systems, devices, and external services can change, fail, limit access, or stop supporting features outside Zenea's control. Third-party services have their own terms and privacy policies. Zenea is not responsible for third-party services that we do not control.

12. Zenea Premium, Subscriptions, and Purchases

Zenea Premium can be offered as an auto-renewable subscription through the App Store or Google Play. Premium can include monthly and yearly plans, trials, introductory offers, or other store-supported offers where available.

The exact product name, features, price, currency, billing period, trial or introductory offer if any, taxes, renewal terms, and cancellation terms are shown in the app store purchase sheet before you confirm a purchase. Payment is charged by the App Store or Google Play to the store account you use for the purchase.

Subscriptions automatically renew unless canceled through the relevant store before the renewal date. You can manage or cancel your subscription through your Apple account subscription settings or Google Play subscription settings. Deleting your Zenea account or uninstalling the app does not automatically cancel an App Store or Google Play subscription.

Zenea verifies subscription purchases through the relevant app store and Zenea's backend before unlocking Premium access. Restore purchases is intended for users who already have an active Zenea Premium subscription on the same store account. Payment does not give anyone the right to break these Terms, and Zenea can restrict or terminate access to paid or unpaid features for rule violations, fraud, safety risks, or unlawful use.

Family sharing is available only if it is enabled for the relevant subscription in the app store and supported by the store account settings. If family sharing is not enabled, each subscription is intended for the purchasing account.

Refunds, renewals, cancellations, billing issues, and billing disputes are handled according to applicable law and the rules of the relevant app store or payment provider.

13. Account Deletion and Ending Access

You can stop using Zenea at any time. You can delete your account where the app provides that control. If you cannot access the app, you can request account and data deletion by contacting support@zenea.app.

Deleting your account or content does not always immediately remove every copy from backups, service logs, store billing records, subscription event records, fraud-prevention records, safety records, legal records, or content history visible to other users when retention is necessary for legitimate safety, history, legal, billing, fraud-prevention, or technical reasons.

Zenea can suspend, restrict, or terminate access if we believe a user has violated these Terms, created risk for others, used Zenea unlawfully, attempted fraud, or interfered with the service.

14. Privacy

Our Privacy Policy explains how we collect, use, store, share, and delete information. By using Zenea, you also agree that your information will be handled as described in the Privacy Policy.

15. Availability and Changes

Zenea changes over time. The app, website, features, designs, names, content, music, audio, games, Premium features, prices, availability, and technical requirements can be updated, replaced, paused, removed, discontinued, or become unavailable or outdated at any time.

These Terms of Use, the Privacy Policy, Community Standards, safety rules, and other policies can also change over time. If Zenea makes important changes, we will update the date above and can notify you in the app, on the website, through the store listing, or require you to accept the updated terms before continuing to use account-creation or other features.

16. Disclaimers

Zenea is provided as is and as available. We do not promise that the service will always be available, uninterrupted, error-free, secure, or that every piece of content will be preserved forever.

You should keep your own copy of anything you cannot afford to lose, especially before deleting your account, changing devices, reinstalling the app, or relying on local-only device storage.

17. Limitation of Liability

To the fullest extent allowed by law, Zenea is not responsible for indirect, incidental, special, consequential, exemplary, or punitive damages related to your use of the service.

Nothing in these Terms limits rights that cannot legally be limited, including mandatory consumer rights that apply where you live.

18. Contact

Zenea is operated by Elin Stella Alisdey, a sole trader registered in Sweden. Organisation number: SE950616-9680

If you have questions about these Terms of Use, contact support@zenea.app.